How do I get Zendesk tickets or Google Forms to automatically create a ticket in Jira?

Elizabeth Lawrence

In my current line of work, I'm having to manually log 'tickets' which I receive via email from another team in the form of a 'Zendesk ticket' through their Zendesk Support Desk. 

Is there a way for Zendesk Support Desk tickets to automatically create a ticket in Jira?

Alternatively, how do I use Google Forms (instead of Zendesk ticket) to automatically create a ticket in Jira?

Would appreciate any ideas on how I can cut out this manual process!! I even looked into something called Zapier integration with Jira but not entirely sure how that works.

Petter Gonçalves

Hello Elizabeth,

Welcome to Atlassian Community!

I understand you would like to allow your users on Zendesk to automatically create tickets in Jira optionally copying the details from the current Zendesk ticket. Is it correct?

Well, we have good news for you! The Zendesk team created the following free app that allows that kind of connection between Zendesk and Jira:

- Zendesk Support for Jira

You can follow the steps in the article below to know the prerequisites and the steps to install that free app:

- Setting up Zendesk Support for Jira integration

Of course, there are other paid apps that provide you with more options for integration (Like Zapier), however, I suggest you try the free and supported app above and check if it meets your requirements.

About the Google forms integration with Jira, unfortunately, there's no free app that provides you with that integration. That being said, you can either install a paid app (Like Zapier or Cloudpipes) or write your own code with JIRA REST API, in case you are familiarized with JSON language. You can check more information about it in the article below:

- Five Options for Creating Jira issues from Online Forms 

Let me know if this information helps.