Cannot add new user Free Plan

Matt Kull

Hello, I just signed up for Jira Service desk Free plan to try it out. 

I tried to add a new user and I am getting an error that says: "Could not add users, 'Something went wrong when adding users to your site' " 

I was under the impression that I could add 3 free users? 

Under manage licences it says I have:

"Jira Service Desk Agents 1 of 3 agents"

and 

"Jira Software Users 1 of 10 users"

Can I add users to the free plan?

Angélica Luz

Hello Matt,

Welcome to Atlassian Community

I see that you are the only user on the site, so the error shouldn't be related to the license and yes, you can add three licensed users for a free site.

We understand that this error is generic, so to get more information about what is causing this, please open the developer tools on your browser while adding a new user to check if it shows any other error.

Also, this error might be related to the default groups, so please check on Administration > Product access if the default groups were set.

Regards,
Angélica