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Looped Transitions not showing up in New Issue View?

Carrie Norwood

I have a looped transition in my workflow called 'change sprint'. If I view a ticket in the 'new issue view', I do not see 'change sprint' as an option in the status dropdown. If I go to the 'old issue view' on the same ticket, I see 'change sprint' in the workflow dropdown.

The transition is limited to only people in certain groups. I am a part of those groups and I see the transition in the old issue view.

If, from the new issue view, I click 'view workflow', the looped transition still displays as part of the workflow so no workflow weirdness that I can tell. Seems to be limited purely to how I'm viewing the ticket.

Is there some magic to get the looped transition to appear in the new issue view?

Accepted answers

Carrie Norwood

This issue is a bug : https://jira.atlassian.com/browse/JRACLOUD-72667

All comments

Caroline Bartle

Hi Carrie - I've been trying to nail down the bug you're encountering with transitions in the new issue view, but haven't been able to reproduce it.

I'm able to see looped transitions that are set up with a condition to display to users in a particular group within the new issue view. But maybe there's some variance I'm missing in testing this out?

Are you able to raise a support ticket for this at https://support.atlassian.com/contact/#/? Our support team can then drill into the specifics of your transition setup.