Can't create new issue type in project (HTTP 409)

Julian Crouch

Hello, I'm trying to manage my project in Jira and create a new issue type, but I can't create any without error, even new tasks.

Getting this response:
```{
"projectUuid": "d6825785-8ccd-499f-8a7a-88603619daed",
"externalUuid": "c8d72f19-5e32-4c5e-9a6a-cc1782f64f5e",
"name": "test",
"description": "testerson",
"avatarId": 10321,
"context": {
"issueTypeKey": "custom"
}
}```

 

Same goes for even predefined issues such as a task:
```{
"projectUuid": "d6825785-8ccd-499f-8a7a-88603619daed",
"externalUuid": "3d4f780e-37be-462f-ad6f-f8bffa2345d6",
"name": "Task",
"description": "Tasks track small, distinct pieces of work.",
"avatarId": 10318,
"context": {
"issueTypeKey": "task"
}
}```

Other projects at my company work just fine, would love to get mine working again, thanks!

Dario B

Hi @Julian Crouch ,

Welcome to the Atlassian Community!

I believe a colleague of yours (Michael F.)  already opened a request with Cloud Support in order to have this issue sorted out.

If this is the case, I believe it is best to continue working on this issue with Cloud Support since they already got granted access to your Jira site and therefore they will be able to perform a quicker investigation. 

So, just to double-check, can you let me know:

1. If the affected instance is risk******e.atlassian.net
2. The affected project key is: UTL

 

Finally, in the support ticket they show the issue when trying to create issue types form the UI, while in here it looks like you are trying to do so via REST API. Can you kindly confirm so or provide more details on how you get code 409? 

 

Cheers,
Dario