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How can I add users to specific projects?

Vinicius Ferraz

This should be a straight forward topic as ALL other ticketing systems I came across allowed such basic feature in a simple manner, but it seems that is not the case with JIRA.

I need to add users from external companies to specific projects they should be assigned to. These users should only be able to see the content assign to them and not all projects.

I tried many things from the forum and the documentation and nothing worked so far. It is kind of frustrating that such a silly feature would take this much time/effort to be solved.

Does anyone know how to do this?

Grateful for any help.

Accepted answers

John Funk

Hi @Vinicius Ferraz - Welcome to the Atlassian Community!

You can go to project settings > people and place the users in a project role. Maybe even create a new role for External or something like that.

Then update your permission scheme for that project to grant Browse Project for that project role.

I hope that helps!

All comments

John Funk

Hi @Vinicius Ferraz - Welcome to the Atlassian Community!

You can go to project settings > people and place the users in a project role. Maybe even create a new role for External or something like that.

Then update your permission scheme for that project to grant Browse Project for that project role.

I hope that helps!

Vinicius Ferraz

No it didn't

There is only "administrator" role available

If I do like you say, when I login with this account I can see all other projects, that is the issue in question

John Funk

You will need to create an additional project role at the Jira Systems level. Go to Settings > System, then Project Roles under Security.

Once you add the new Project Role, then you can assign people to it. And then change your Permission Scheme. Let me know if you have problems.

Vinicius Ferraz

Change my permission scheme how?

ewout.boesenach

Hi Vinicius,

Have you been able to address this issue? I currently have the same issue and have not yet been able to find a suitable solution. Perhaps you already discovered a manner to address this?

Regards,

Ewout

John Funk

Hi @Vinicius Ferraz ,

You can add the user as normal with the Settings > User Management function.

Then create a new group in User Management and add the external users to that group.

Then edit the Permission Schemes of the projects you do not want the users to see by not including the new group in the Browse Projects permission.

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