error while adding a new issue

Question

Hello, I moved my software projects from an old instance of jira cloud to a newer one. I made it by the help of jira customer care that moved  my projects on behalf of me (backup/restore).

In the new instance I can see every projects, I can move issues in the board for every project. For many of them, not all, I (administrator) cannot add new issues, and neither do other users. I got "internal server error" toast message and a 500 error in the js console.

What's happening? thank you for helping me, I'm stuck with my work :(

Angélica Luz · Answer

Hi Alessandro,

We are still investigating the issue. I found some errors in the logs that might be related to a migration issue.

The other error I’m not sure what is the cause. I found some tickets on our support channel where it was resolved by deleting cookies, clearing cache and other things related to browser. So, just to make sure if it’s a browser issue, can you test using another one and also incognito mode?

Uncaught exception thrown by REST service: org.apache.catalina.connector.ClientAbortException with stacktrace: org.apache.catalina.connector.ClientAbortException at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:340) at org.apache.catalina.connector.InputBuffer.checkByteBufferEof(InputBuffer.java:632) at org.apache.catalina.connector.InputBuffer.read(InputBuffer.java:362) at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:132) at org.codehaus.jackson.impl.Utf8StreamParser.loadMore(Utf8StreamParser.java:172) at org.codehaus.jackson.impl.JsonParserBase.loadMoreGuaranteed(JsonParserBase.java:425) at org.codehaus.jackson.impl.Utf8StreamParser._finishString2(Utf8StreamParser.java:1924) at org.codehaus.jackson.impl.Utf8StreamParser._finishString(Utf8StreamParser.java:1905) at org.codehaus.jackson.impl.Utf8StreamParser.getText(Utf8StreamParser.java:276) at org.codehaus.jackson.map.deser.std.StringDeserializer.deserialize(StringDeserializer.java:26) at org.codehaus.jackson.map.deser.std.StringDeserializer.deserialize(StringDeserializer.java:13) at org.codehaus.jackson.map.deser.std.MapDeserializer._readAndBind(MapDeserializer.java:319) at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:249) at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:33) at org.codehaus.jackson.map.deser.SettableBeanProperty.deserialize(SettableBeanProperty.java:299) at org.codehaus.jackson.map.deser.SettableBeanProperty$FieldProperty.deserializeAndSet(SettableBeanProperty.java:579) at org.codehaus.jackson.map.deser.BeanDeserializer.deserializeFromObject(BeanDeserializer.java:697) at org.codehaus.jackson.map.deser.BeanDeserializer.deserialize(BeanDeserializer.java:580) at org.codehaus.jackson.map.ObjectMapper._readValue(ObjectMapper.java:2704) at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1315) at org.codehaus.jackson.jaxrs.JacksonJsonProvider.readFrom(JacksonJsonProvider.java:419) at com.sun.jersey.spi.container.ContainerRequest.getEntity(ContainerRequest.java:490) at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(AdaptingContainerRequest.java:236) at com.sun.jersey.server.impl.model.method.dispatch.EntityParamDispatchProvider$EntityInjectable.getValue(EntityParamDispatchProvider.java:123) at com.sun.jersey.server.impl.inject.InjectableValuesProvider.getInjectableValues(InjectableValuesProvider.java:86) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) Caused by: java.io.EOFException at org.apache.coyote.http11.Http11InputBuffer.fill(Http11InputBuffer.java:743) at org.apache.coyote.http11.Http11InputBuffer.access$300(Http11InputBuffer.java:41) at org.apache.coyote.http11.Http11InputBuffer$SocketInputBuffer.doRead(Http11InputBuffer.java:1070) at org.apache.coyote.http11.filters.IdentityInputFilter.doRead(IdentityInputFilter.java:102) at org.apache.coyote.http11.Http11InputBuffer.doRead(Http11InputBuffer.java:246) at org.apache.coyote.Request.doRead(Request.java:551) at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:336) ... 410 more

[Limited to 100 per PT1M] Failed to load board scope data via GraphQl

[Limited to 100 per PT1M] [Network error]

[Limited to 100 per PT1M] Fetch call failed with status code: 401

[Limited to 100 per PT1M] Releases information from SWAG contains errors: [{"message":"org.springframework.web.reactive.function.client.WebClientResponseException$InternalServerError: 500 Internal Server Error","locations":[{"line":2,"column":3}],"path":["dataDepotEntities"],"extensions":{"status":[500],"statusCode":500}}]

Please, let us know if there is any difference when using another browser and when I have an answer about the investigation here, I’ll let you know.

Alessandro Sbenaglia · Answer

Hello and thank you for answering.

As said, not every project have the same issue. In particular, for some project I can add issues for other no. The same the other users. And there's a server error, not a block. Anyway I can see options for projects.

I've investigated in JS console and I found error 500 in POST to this address https://paginemediche.atlassian.net/rest/api/2/issue
the call returns {"errorMessages":["Errore interno del server"],"errors":{}}

Angélica Luz · Answer

Hello Alessandro,

Welcome to Atlassian Community!

I see that you are using a Cloud Free instance and usually who creates the issue is the administrator and also everyone else is added as an administrator.

Are you able to access the project settings and see all the options of the projects?

As a test, can you create a brand new project to check if you will have permission to create tickets?

Are you the only user/administrator facing this issue?

If possible, open the developer tools while creating the ticket to check if it shows any additional error that can help us to identify what may be causing this issue.

Regards,
Angélica