Store reported bugs offline, then submit to Jira when next online

Alex Vizgard

My application will often be offline, but I would like a way for customers to submit bugs and improvement suggestions.

If I created a form in my app and stored my customer submissions, what's the best way of automatically submitting them to my online Jira project the next time their PC goes online?

Hana Kučerová

Hi @Alex Vizgard ,

welcome to the Atlassian Community!

 

I would recommend you to use Jira REST API to create issues based on stored data in your app:

https://blog.developer.atlassian.com/creating-a-jira-cloud-issue-in-a-single-rest-call/

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post

 

Have you considered usage of Jira Service Desk to have more options to communicate with your customers? I could imagine, that you create the customer account and the customer request from your app using REST API and then communicate further through Jira Service Desk:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post