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Discussion page for users affected by the editor change

Tom Crowley

Hi all, I'm starting a new thread after the previous one here (https://community.atlassian.com/t5/Confluence-discussions/Try-out-the-new-editing-experience/td-p/1000813) was closed by Atlassian so that they could contain and "action on the items raised by [the] group".

The discussion is for us to help each other cope with the rollout of the new editor, ask each other questions, pass on any updates that might otherwise be missed, and share our frustrations.

There is no guarantee Atlassian will pay attention to it, so it is not the best way to provide them feedback - continue to raise tickets as before, and link them here so anyone else using the forum can see them and we can put our weight behind it.

Comments

Tom Crowley

New navigation/home page updates coming 2019/2020: https://community.atlassian.com/t5/Confluence-articles/New-navigation-and-Home-are-coming-to-Confluence-Cloud/ba-p/1211418

Shaun Sheehan

We discovered yesterday that CQL is not working correctly in the new editor. In doing a side-by-side comparison, our search using this CQL returned nearly 50% incorrect results with the new editor but were accurate using the old...

If you are using CQL, be sure to switch the the old experience. If this impacts you, please upvote the existing ticket: https://jira.atlassian.com/browse/CONFCLOUD-67495.

Sharon Helms

I believe the change to search is part of a project separate from the new editor -- that there's a different team responsible for search.

You might want to provide feedback on the following page as well, since the Atlassian team has asked for feedback and is responding to comments: Search like a pro with the new advanced search experience

Also note - they've indicated the option to switch to the old experience is going away very soon.

Bruce Goett

I seem to have lost the ability to put a border around images. Does anyone know if there's a way to turn it back on?

Sharon Helms

Hi @Bruce Goett

The new Confluence editor has fewer options for images, and there's no longer the ability to add borders.

In case it's helpful, this new Confluence editor roadmap lists many of the "old" versus "new" capabilities, along with associated Jira issues where you can vote or add comments.

Bruce Goett

That will come in handy - thanks!

James Dellow

Its not just CQL - I also got differences in what it thinks within the last 24 hours is.

Tom Crowley

Anyone had any issues with the "table of content zone" macro and emoji?

I've got the same set of steps twice in the same document. One is inside a TOC Zone, and one is not.

The custom emoji is not displayed correctly in the TOC Zone macro body. See images attached (the top/first one is the original, not inside the TOC Zone, the bottom/second is the exact same step pasted into the TOC Zone macro).

Tom Crowley

In the editor, it looks fine:

Tom Crowley

I don't understand this...

Sharon Helms

Published pages will also display blue stars instead of emoji (including custom emoji) if you use the “Include Page” macro, or if the page is viewed in mobile, or if it's viewed by anonymous users, or if your Confluence page is displayed through the Jira Service Desk customer portal.

Since custom emoji are being suggested as a workaround to no longer being able to use inline images, it would be great to get some more comments from anyone who is affected. Here's a selection of the known issues with using emojis in the new editor:

Helen Griffith

Anyone else's Excerpt Include macros invisible in edit mode?!

We have had the new editor switched on ... I have found and reported about 10 issues; these may have been reported previously but I've not seen mention of the excerpt one before.

Tom Crowley

Yeah. I've not noticed it before, but just tested it. Not seeing any indication that it's there. It flashes up briefly when I open the page in edit mode, but that's it.

Tom Crowley

Include Page seems to be fine, but Include Excerpt is not fine.

Shaun Sheehan

Yes! I am (not) seeing it too. Do you have a ticket logged?

Rory Apperson

I'm going to paste this here from the "What's New..." article so it gets some more attention:

How about how they severely crippled your ability to insert links to other pages? You can now only easily insert links for pages you "recently visited" which for me is a small, small percentage. What used to be easily accomplished by hitting Ctrl + k and searching by label, title, or content in a convenient interface is now only possible by opening a new tab, going to the main search area, locating the page, copying the link, going back to the other tab, pasting the link, and setting it's link text. Oh, and there's a bug when the link gets created where it doesn't take your link text, it chooses its own. You have to edit it again to make it uses your preferred link text.

Oh and if you want to easily create that link again next time? Copying the link as I described above is not good enough! Make sure to actually browse to that page so it will show up in your "recently visited" list. Please don't expect that to be ready in the list, though, if you go back to the tab where you were editing! No, you have to close all your browser windows and open a new one and go back into Confluence before you can do that, silly!

Please vote for this issue! https://jira.atlassian.com/browse/CONFCLOUD-65363

Helen Griffith

I wish I could vote for the issue multiple times! This is a HUGE problem... I guess Atlassian might suggest that we use hardcoded or absolute links but this wouldn't work for us at all.

Tom Crowley

Discussion on the Div macro removal continues here, for anyone affected or interested: https://jira.atlassian.com/browse/CONFCLOUD-65774

Tom Crowley

The comments update in the November release looks like it's just the rolling out of the new editor to the comments field, right? (I'm not posting on the Nov Updates page because it's all gone to hell in a handbasket and I'm not sure how welcome I am over there now.)

Tom Crowley

They're touting it as having added the ability to use emoji, code blocks, etc, but it's the first time I've noticed the comment toolbar look like the new editor one, so I'm guessing they're just spinning out what could be a single release note:

The Fabric editor is now used in page comments.

Unless there's something about inline comments I've not had enabled yet, and actually, the comments feature has used the new editor for a while.

Tom Crowley

Oh no, it's a stripped down version of the new editor, I see.

Tom Crowley

Interesting they didn't try to sell it as much, though.

Alberto Buriticá_tcss8r

Hello everyone,

Is everyone having this problem or only a few people?

In the new editor the include macros (page/excerpt) are completely broken and buggy.

Example:

This happens when is included:

The macro is breaking all the formats, with everything that is included, no only tables like my example, break layouts, images, emojis, an a long etc.

This was the Atlassian solution when we ask for support: "copy the page and edit the content separately for each team you wish to view the material." Of course, the solution is ludicrous because I should edit more than 300 pages and maintain them when something change instead to only change one page (page which is a small part of the 300 pages) like I could do with the old editor.

I would like some help and at least confirming if this is happening to everyone. I don't know what I should do because they set the priority of this problem like "a cosmetic problem" (low priority) but I think is a huge problem for everyone.

https://jira.atlassian.com/browse/CONFCLOUD-67960

By the way I checked yesterday the Confluence server version (the trial version that everybody could download and install) and it was a surprise for me the fact that the new editor isn't there. Why the Confluence Cloud users have been used like beta tester of the new editor?

Tom Crowley

Emojis is a known issue, see higher up for Sharon Helms' list of emoji-related tickets.

Is the excerpt from an old-editor page you are trying to include in a new editor page? Or is it new-to-new?

Tom Crowley

See Helen Griffiths' post for a current Excerpt Include bug, too. Not sure if that is related.

Alberto Buriticá_tcss8r

Hi Tom, thanks again for you answer.

I ran the test in this way (a week ago):

1. I created a new Space (to go clean, happens also in old spaces, previous to the new editor).

2. I created My page with the new editor.

3. I created My page included with the new editor and I added the include macro choosing My page (Page to include property: My page).

This bug doesn't happen when we use the old editor.

Then old-editor page include in old-editor page, works fine.

New editor > new editor, fails .

New editor <> Old-editor, fails.

The include breaks all, images, tables, emojis...

Tom Crowley

@Alberto Buriticá

Your post and the replies seems to have disappeared. I ran a couple of brief tests in my instance, and found the same.

Tom Crowley

This janky comments system is unreliable as anything...

So this is what I got (include excerpt above, include page below). Interesting that the emoji failed two different ways

Confluence Include Tests.png

Tom Crowley

So in my include page test:

The emoji was replaced by a star.
The table is only as wide as the content.
Cell colour changes are not carried through.

In my include excerpt test:

The emoji was stripped out

See the attached image for a better comparison.

Confluence Include Tests.png

Alex Fox_gv1ddv

Apparently Atlassian is banning people from this thread so exercise caution with any dissent.

Tom Crowley

@Bob Sovers Did you ever hear back from the Contact the CEOs form? I submitted one just now.

Bob Sovers_9d35g7

Nope, just the standard "Here's your ticket" email. Isn't there a stand-up comedy act similar to that?

Bob Sovers_9d35g7

I just went into the Atlassian ticket system, and I see this response:

Michael Lukenbill
31/Oct/19 5:17 PM
Hi Bob,
Thank you for reaching out and providing such thorough feedback. I read through your ticket and see where you are coming from and how impactful the points you made could be for your team. With the development of our Cloud solutions being a top company priority, the feedback here is especially valuable and I'm sorry you were made to feel like your voice on these concerns didn't matter.
I want to emphasize that we invest heavily into making the Atlassian Community a worthwhile resource for support and feedback. We are in close contact with our product owners, and have internal processes to voice customer feedback. I am going to look through the thread you linked and include feedback noted there in this ticket, along with the thoughts you sent our way, and make sure they are sent to our Confluence and Jira teams.
Thanks again for taking the time to send that feedback our way. While I can't provide tracking on suggestions moving internally, there are a couple of places to stay updated on the latest changes to Confluence Cloud:
Confluence Cloud Blog
Jira Software Cloud Blog
Confluence Cloud Feature Suggestions and Jira Software Feature Suggestions - Tickets for open suggestions are found here. You can browse open tickets, upvote, and comment.
I know I haven't provided instant solutions to the questions you raised in your original ticket, but hopefully I've provided some insight into how I can help your thoughts move along internally, and given you some assurance that Atlassian does take feedback seriously. Please let me know if you have any questions.
Best,
Michael
Atlassian

Tom Crowley

I guess we'll see...

Kelvin A Hill

@Andy Heinzer Thank you for posting: "We welcome the feedback about changes such as those discussed here. Everyone is more than welcome to express their own opinions be it dissent and/or frustration here."

That's a relief because I am super-frustrated by the beta editor (I'll call it that because it definitely isn't of production quality). I am enraged by its astonishing reduction in the very features that made its predecessor worth adopting—and the ease with which I am able to run into bugs. It shouldn't be so simple for a user to run up against so many bugs in a production release.

Is it possible that someone introduced it by accident, and you all laughed nervously, shrugged your shoulders, and said, "OK, whatevz, let's run with it."

Right now, I am beside myself with annoyance for what was previously a simple task of inserting an image at a required size in precisely the position I need. The control over image placement has been almost entirely removed and there are a ton of bugs associated with images being inexplicably rendered in hopelessly unprofessional ways.

I am frustrated. I am annoyed. I am disappointed. I am furious. I am angry. I am contemptuous. I am enraged. I am spitting feathers. I am cross. I am riled. I am irate. I am livid. I am rankled. I am incensed. I am indignant. I am fuming. I am apoplectic. I am outraged. I am full of wrath.

Those are my expressions of dissent. Enjoy.

Rory Apperson

I know this sounds dramatic, but I'm literally (the traditional definition) the angriest I've ever been over defects in a piece of software I rely on for my job. The next one is a distant second. I surprise myself at how angry I could become over something like this; it is an entirely new type of anger for me.

Please will someone tell me why you have done this? Why have you made these awful changes? @Andy Heinzer Can you please shed some light on this?

Why would you make it so I can't easily insert links to pages? You have the notion of "labels" to help in searching, so why can't I type labels and find pages when I'm inserting a link?

Why can't I insert a file as a link, or even directly where the cursor is (all inserted files go to the bottom of the document)?

Why can't I insert a traditional link all the time, instead getting a tacky, bubbly, unprofessional looking box?

Why are there so many bugs? Don't you guys test your software before you deploy it?

Please, I'm begging you; please help me understand.

David King_a0e8io

I think our company is going on 15 years of using Confluence, for much of that time using Confluence Server and more recently converting to Cloud. Part of our rationale for moving to Cloud was that we tended to do very slow updates of Server, and we wanted users to get access to newer features and bug fixes. With the recent updates to Cloud, I am definitely having a "watch what you wish for" moment.

The day the new editor became available, I started getting a steady stream of internal questions and complaints. We immediately advised users to create new content with the old editor, although I've noticed a few users must have missed the memo. <sigh>

In the meantime, we are looking to move our content, because Atlassian appears to not recognize the degradation in their product, and the only remedy they offer is to have users 'vote' on individual bugs and removed features. We think we've found a solution that will work for us, so Atlassian is likely to lose a long-time customer.

Rory Apperson

@David we are in a very similar boat. I've been using Confluence for 13 years and enjoyed the server version for much of that, only switching about a year ago. I'm really mourning the downfall of such a great product. It's been such a major part of my daily life for a decade and a half.

Kelvin A Hill

If Atlassian had any respect for its customers...

It would retain the fully featured editor until the new editor was sufficiently developed to allow existing customers to migrate elegantly and without loss of long-established core functionality on which they rely.
It would work closely with customers who have complex needs, which cannot easily be met in the new framework, to reach satisfactory workarounds.
It would select a few heavy-duty customers to be early adopters while ironing out the teething problems—before finally releasing a stable, mature product into the wild.

Where is your respect, Atlassian?

Bob Sovers_9d35g7

Hey everyone, @Avinoam has published a new article "https://community.atlassian.com/t5/Confluence-articles/How-we-roll-out-the-new-editor-in-Confluence/ba-p/1204966

It allows actual comments to be posted. Maybe that is the best venue for active discussions.

Alternatives:

This discussion
Filing a support ticket for each issue
Enter a comment on the latest "https://community.atlassian.com/t5/Confluence-articles/What-s-New-in-Confluence-Cloud-November-2019-Edition/ba-p/1225137" page
I was also trying to find the link to the "Founders Feedback" page that is supposed to message the Atlassian CEOs, but that is apparently gone. -- Thanks Nicole... https://www.atlassian.com/company/contact/contact-ceos is the link

Nicole_lftadf

This? https://www.atlassian.com/company/contact/contact-ceos

Tom Crowley

Thanks for the heads up Bob. That's probably the best place for comments for now at least. It's probably only a matter of time before the November 2019 comments get closed.

The CEOs link looks like it still works for me. I pulled even fewer punches in my message to them there, so am not expecting a response. (It was polite and not aggressive, but would probably have earned me a block on here!)

Kelvin A Hill

I needed to indent some text on Friday. That was when I noticed the indent option has been removed, and we are supposed to simply use TAB and SHIFT + TAB to indent and reverse indent.

That made me wonder about indenting in a table, since TAB simply makes the cursor jump to the next table cell.

I discovered it isn't possible to indent text in the following places:

A table cell
A layout section/panel
An information/note/success/etc panel
A task

I'm not surprised about the last two, but the first two is a definite limitation. Should I even bother raising this as a bug? I simply have no confidence that such issues are even considered.

Bob Sovers_9d35g7

Thanks @Nicole --- I did a web-site search on atlassian.com for both "Founder" and "CEO" and could not find that link.

@Tom Crowley -- I guess that when Monique starts admonishing people for their opinions, we should redirect them there.

Bob Sovers_9d35g7

I find it interesting that they are already removing features from the new fabric editor.

When it first came out they advertised that inline images could be inserted using a user-uploaded emoji. However, a bug left that content unable to be exported to PDF, so they pulled the entire feature, even from the roadmap.

Tom Crowley

Good spot, didn't notice that.

Kelvin A Hill

@Bob Sovers The CEO link is here: https://www.atlassian.com/company/contact/contact-ceos?_ga=2.126276037.935229410.1574672509-303107152.1574164139

The first feedback should be to get a better razor.

Bob Sovers_9d35g7

@Kelvin A Hill --- Without taking the time to file a bug for each issue that we find, Atlassian will continue to believe that their product is "perfect" or should I say "fixed".

My opinion is that their product has been "fixed" in the same manner as when you take a pet to the vet to be "fixed".

Rory Apperson

Have you all seen the company values page linked on the roadmap page?

Here's one gem:

Don’t #@!%
the customer

Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first.

https://www.atlassian.com/company/values?_ga=2.27724092.1208619724.1574690952-1391914390.1566222896

Bob Sovers_9d35g7

Yes.... we must be the "handful" that get ignored, instead of the "collective"

Wait... isn't "the collective" the term used for the Borg from Star Trek: Next Generation! ...

I guess that we should be a "collective" of mindless sheep, who just take what they are served..... You will be assimiliated!

Kat Warner

Not sure how the razor comment relates to the Confluence editor. O.o

Remember that this is a community and is part of many people's workplace.

Kat Warner

Do you really think any changes made were done with malicious intent?

I see a lot of frustration here and a lot of it is valid however there is also a lot of unreasonable comments.

Your feedback is being read and will be passed on to relevant people. Some people have been given the opportunity to talk directly to the product manager and in focus groups. Atlassian continues to make posts open to comments.

Be realistic.

Why should a CEO/founder get directly involved in something is team is already dealing with?
How quickly do you expect changes to be made once feedback is given?
Do you think snide comments and repeating the same feedback i multiple places will encourage the Atlassian team to engage with you?

The Cloud changes affect you personally - but the changes were not personal. The changes are in the product - but you need to engage positively with people if you want further changes.

Dave Jennings_ynjj7w

Indenting tasks used to give nested task lists, something we used all the time. There's a ticket for it here: https://jira.atlassian.com/browse/CONFCLOUD-65755

Kelvin A Hill

Kat. You sound like the hen in the "eggs and bacon breakfast scenario." The hen is involved, but the pig is committed. Sadly, I am the pig.

The absence of functionality in the new editor impacts me in a fundamental and unacceptable way. The changes prevent me from delivering the very solutions my company engaged with Atlassian to deliver.

The reason why so many of us are being "unreasonable" is simple psychology. Our needs are being ignored. We wouldn't be so antagonistic if Atlassian were more considerate of those who keep it in business.

And why should we engage more positively? Atlassian isn't a charity. It is a commercial organisation that charges for services. Its customers have every right to express their frustrations in any way they deem appropriate.

Tom Crowley

Anyone else get that where every now and then they have to stop typing and wait for the editor to catch up?

Rory Apperson

This one I haven't experienced. Did you try another browser?

Tom Crowley

Nah, this one is possibly just my laptop. It doesn't play ball all the time.

Kelvin A Hill

I do see this in large tables (dozens of rows). The latency is troubling. I figured it was associated with the delay I experience when opening a page for editing. For at least the first second, I see the previously saved version of a page. Maybe a second later, the page refreshes and displays the correct content.

When I move the focus to an empty cell and begin typing, it may take 10 seconds or so before the text begins to appear. It is disorienting, but I am far less concerned about a laggy product than I am about deliberately excluded functionality. That gets my attention every time.

And if anyone believes for a moment that Atlassian pays any attention to your requests for functionality when they don't align with Atlassian's own plans, consider the following request to implement what should be a ridiculously straightforward issue of renaming a user group: https://jira.atlassian.com/browse/JRASERVER-1391

User group names should be a database text field with a corresponding numeric ID field being used as a key. Oops. They messed up the product, and this simple request is still being considered almost 17 years after it was first raised. Try thinking about the passing of 17 years in 21st-century business. I can't get my head around it.

Tom Crowley

Not sure if this is a new editor thing or not, but does anyone know of a way to enable a download button for individual attachments?

Kelvin A Hill

Definitely a new editor thing. In the old editor, it was easy enough to achieve pretty much any result you wanted. Now? Nothing.

If you were desperate, you could probably manage it using an IFRAME, but that would be using a sledgehammer to crack a nut.

Tom Crowley

So another Tech Writer I know just shared these responses he got from querying his Premium Customer Support Rep.

Our current templates use the legacy editor. When and how will they be converted? Will we be able to use them after the migration? If not, what action do you recommend?

For both pages and templates, we do not have any ETA for the migration as we perform the rollout based on a batch of instances and many internal conditions like newly discovered bugs, or, features not ready can delay a specific time for the migration. Once they are migrated, if they have unsupported content, they will need to have it manually converted in order to not affect the creation of the pages and be able to properly edit it. If all the content is compatible with the new editor, when you edit the template, it will open everything that you had, but, this time, on the new editor.As a recommendation for situations like this one, it is better to have the content changed prior to the migration to the new editor, but, if it is migrated and you have a function for a template no longer working, feel free to reach out to us and we will work on the manual update of the content in order to allow you to continue using it.

What is a realistic deadline for rendering nested macros properly? Do you recommend removing them for the time being?

As of today, if a page is already on the new editor, it does not support the nested macros rendering. For Legacy pages, you can continue using it without issues, but, once those are converted, we will get a similar result from what we had in the beginning of this case. An important point is that if the application finds incompatible content when doing the migration, it will either point us that we have unsupported content or, not migrate the page in order to avoid data loss if we came in a scenario that the page would be inaccessible. I would suggest you only remove them prior to the migration because it would put you in the same situation, in which you would need to convert sooner or later. For the templates and the pages itself, by taking a look at the Roadmap page (https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html) or the macro removals one (https://confluence.atlassian.com/confcloud/blog/2018/03/cleaning-up-the-macro-browser), you will be able to see what could be adapted as well.

What are the implications of using the Confluence REST API with pages converted to the new editing experiences and pages which still haven't? Can a script push incompatible content? How does Confluence react to that?

For publishing pages, we are currently experiencing a bug that avoids the page to be created with API in the new editor (https://jira.atlassian.com/browse/CONFCLOUD-68057). However, Confluence will reach in the same way for pages with the legacy or the new editor as long the content inserted respects the HTML interpretation for the macros/Confluence content, but, an important point is since we can manipulate all the data from a page using API, if you, for example, put nested macros in a page using the new editor, we will face the same incompatible situation from the beginning of this case, in opposition to the UI, that will not allow it to happen and will immediately place the macros separately.

David King_a0e8io

Hmm, so if I read this correctly, they are saying they cannot provide a time for any instance's migration, that migration will break anything not supported in by the new editor, and that it is up to the customer to manually fix content. So it's the customer's problem.

I have logged a support ticket asking for the rollout of the new editor to be delayed indefinitely. The response from the rep about 10 days ago was that he had escalated to the 'senior team'. I have gotten no update, other than that yesterday their system changed the ticket status to 'inactive' and the rep asked me if I had any updates or if he could close the ticket. I posted back that the ticket is awaiting a response from them.

I feel fortunate that we have not done heavy customization and our overall amount of content is merely hundreds of pages that are used internally. Users simply hate the new editor, and while some things will definitely break, they are not catastrophic. At the very least, I would expect to be able to get an ETA for continued rollout/migration, so that we can move our content, if we need to. Our preference is to stay with Confluence, but we have begun testing migration.

Tom Crowley

It's concerning to say the least.

Tom Crowley

Equally concerning is that it took someone with a Premium subscription to get this kind of information.

Tom Crowley

I get the sense that the rollout is picking up steam. I seem to be seeing more posts on the Community asking where various features have gone or why they are broken. Roughly half of the people posting are "new here", suggesting that they, like me, joined the Community as a direct result of the unsuitability of the new editor.

@Monique vdB Some of the new features/removals in the new editor were specifically done to prevent users from breaking their pages and raising support tickets. How is your team provisioned to make sure that all the people coming here with queries get the answers they need? And how is the Product team supporting you (since it's their mess you're dealing with)?

This might be anecdotal, and maybe it has been a steady flow since the beginning, but here are some of the most recent (last week or so) posts. I think each of the topics has been raised before and discussed at length on one of these conversations, meaning that people are still not being told what is happening. Not all of these topics have responses.

i am not able to use anchor macro any more
more macros is not showing me anchor tab any more this is very important for documentation
Unable to upload files in new editor
In the new editor, when I try to use the Files & images macro, nothing happens. This is a new problem for us. Anyone else having this issue?
placing a link to a previously uploaded file no longer possible?
I started working with Confluence quite extensively, but in the last days something changed, so that I am no longer able to add a link to previously uploaded files. In the past, the [Ctrl+K] opened
Import Word Document - looses images
Hello, I'm using the "Import Word Document" function on Confluence Cloud for the first time. I'm familiar with the function, as I have used it multiple times on an outdated server-based Confluence
Align file or image in table?
Hello, I was happy working with Confluence in the past. The "new editing experience" appears awkward, dysfunctional and ugly to me. For example: currently I cannot change the alignment of images in...
Images in comments broken or just badly designed?
Recently the way images are embedded in comments has been changed, but it makes the usage very hard to use. You have no whatsoever influence over positioning, size etc anymore, do other confluence c...
How do I create sections in Confluence Cloud
When creating a new page in the updated version of Confluence Cloud I can't see an option to create a section and this is how we format our pages. Hi is there an update for when this feature will be...

Tom Crowley

@Avinoam / @Jessica Taylor I know you are just two of probably many PMs dealing with the new editor, so apologies for only tagging you, but please note the above. Users are still creating accounts to join the Community so they can ask where the features they use daily have gone.

Among my network of software professionals and technical writers, several of them are now mentioning that their Cloud instance has been switched over, with very little forewarning. As we discussed earlier, comments on here are only going to be taken to more public forums if things are not fixed, and this is what is happening.

It seems like in spite of all of the comprehensive feedback we have given you, you've still gone ahead and forced the editor on people, even though it's not ready.

Communication also hasn't improved to the necessary point. People are still being blindsided by the change. This might be down to Atlassian admins in different companies not passing the information on, in which case you need to be making sure that the admins (who might not be content producers) understand that there are many fundamental changes here that are breaking peoples' wikis. Information about which features are there/not there must be passed on to the users, not just the admins.

I'm now trying to pass information between two different networks to help people I've never met understand what's happening because the flow of information is not reaching the right people. As has been mentioned before, it feels like some of us are doing your jobs - and we might as well, because some of us can no longer do our own jobs.

Tom Crowley

@Kelvin A Hill My Feedback for the Founders email landed with the Product Manager for images and attachments, so I've sent him a link to your thread on the other page (and attached the comments as a Word doc in case it gets deleted before he reads it).

And it lasted what, half an hour? I definitely expected it to at least get to an hour before the name change!

Kelvin A Hill

@Tom Crowley I have decided to retire this account. Working with the new editor has turned me into an out-and-out troll. There are plenty more bugs I could report, but I can't be arsed. Shopkeepers who fight with their clients don't deserve to be in business.

Tom Crowley

Well, it's been a pleasure. I'm not sure there's anything more we can do, to be honest. Good luck with... whatever you end up doing to cope with this shambles!

unknown

Glad to see the back of him, @Tom Crowley. After all, Atlassian shouldn't have to justify itself to its customers. ;-)

Tom Crowley

Atlassian's year-end self-congratulatory post on the Cloud update: https://community.atlassian.com/t5/Confluence-articles/2019-All-Wrap-ped-Up-Like-a-Present/ba-p/1235288

Tom Crowley

Credit to them, it takes some bare-faced bravery to post something of that tone.

Alex Fox_gv1ddv

Not sure if it's a user-specific option, but it let me add a tag to that post. If you can do it too and others can see it... what fun we could have.

Alex Fox_gv1ddv

Forget that, the comments are open too!

Tom Crowley

Ok, couple of questions:

Anyone lost all the Pages and Worked on documents from the Recent Pages list?

And top-of-the-head, does anyone know how the search feature deals (or fails to deal) with special characters? (I know there's a page somewhere, but I'm trying to fix Question 1 at the moment...

Kat Warner

Your first query might get lost in this thread but someone else is reporting the same issue here.

This page lists all the expected changes, a feature comparison table, and a guide to article conversion impacts by elements - Confluence Cloud Editor Roadmap

Tom Crowley

Thanks @Kat Warner!

unknown

@Kat Warner It is helpful that Atlassian makes the roadmap available, but it is equally unhelpful because it only includes the detail that Atlassian is willing to disclose.

For example, the roadmap suggests the Table of Contents macro converts completely. Well, the underlying functionality may be preserved, but a bug in the presentation has been introduced that is immediately obvious when you create a TOC, so I am left to conclude that Atlassian doesn't think it's a big deal.

And the plethora of image limitations and bugs barely get any kind of mention, yet they actively prevent me from using the new editor for any content that includes one or more images.

Bob Sovers_9d35g7

In regards to:

CONFCLOUD-68273

I'm not really sure what I'm supposed to do for a "suggestion" that is "GATHERING INTEREST", yet only points to a documentation article (that doesn't allow comments.)

Bob Sovers_9d35g7

I guess that this is the "official" Atlassian place for us to comment on it, though there is a big red note "[This ticket is not being monitored]"

Bob Sovers_9d35g7

Yet another Atlassian Christmas Present!

Tom Crowley

So, after my fairly lengthy tirade, that included a paragraph about negative feedback being ignored, over on the December page, the Product Manhandler went and did exactly what I'd told her was aggravating the situation: she went through and only interacted with neutral or positive posts.

You know, I'm beginning to think they just don't care...

unknown

For many users, this is a lose-lose scenario. Those who politely raise objections are ignored. Those who resort to unflattering criticisms as a result of mounting frustrations are vilified. It's like living under a repressive regime—although mercifully without the fear of being made to disappear. On second thoughts, they can do that, too.

Tom Crowley

So, my searching researching has turned up this: If I want to narrow my search for articles with the words "part-time" in them, the best way seems to be to search for:

 "part time" OR "part time"

Tom Crowley

As in, I need to include it twice to filter out the other 240+ articles that just searching for "part time" or part AND time retrieves.

unknown

Don't get me started on search problems, @Tom Crowley Another user (Kelvin Hill) already reported how he submitted a bug four years ago for problems with searching: https://jira.atlassian.com/browse/CONFCLOUD-40010

No one has ever investigated, so why even bother reporting bugs?

Tom Crowley

Yeah, I'm not going to bother reporting it. I just wanted to whine about it.

Bob Sovers_9d35g7

Another pet peave of mine is documentation BUGS. When you file a support ticket to get them fixed, they get marked as "suggestions" and not BUGS. These are the easiest bugs to fix, just correct the documentation and re-publish. But no, Atlassian just considers them as suggestions, so they have to go thru some convoluted Gather Interest... workflow that just delays them further.

I just looked at the public-facing jira project, and there are 56 unresolved issues with documentation. Somehow 9 of them are actually marked as bugs and the remainder are just "suggestion".