Hi,
we want to use ΣTime Spent on board and its shown as " restricted to agent".
Please let us know how can we get this values.
Hello @Paranthaman Natesan
Thank you for reaching out.
Checking your screenshot, it seems you are configuring a report based on Service Desk SLAs. Is that correct?
In order to see Service desk SLAs and time spent on Service desk issues, a user must be an Agent, that is, have product access in JIRA Service desk with a valid agent license. Users configured with only JIRA Software licenses have some limitations as mentioned in this article:
Involving Jira Software and Jira Core users Jira application users without a Jira Service Desk license (e.g. Jira Software developers) can assist your team of agents on issues by working in the unlicensed view of a service desk project. These users can: View issues, comments and attachments Add and delete their own attachments Add and delete their own internal comments Watch and vote for issues These users cannot: See service desk queues, reports, and customers list Leave an external comment viewable by a service desk customer Log work on a service desk issue Transition a service desk issue Be assigned to a service desk issue
Jira application users without a Jira Service Desk license (e.g. Jira Software developers) can assist your team of agents on issues by working in the unlicensed view of a service desk project.
These users can:
These users cannot:
Can you please check if a user with a valid agent license for Service Desk is able to see the columns of your report?
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