Jira service desk: need to display a single select list in read only mode for customer

Question

Hello

It's concern the service desk.

I have a general screen for all issues types. I added a single select list in this screen.

For "new feature" issue type, I want to display the value of this select list to the Customer in read-only when he is viewing the issue (not in creation mode if possible).

The agents can modidy the value of this list.

I think it's possible but how?

Thanks

Gezim Shehu [Communardo] · Accepted Answer

Hi,

You could set it as a hidden field in that customer request type, with a predefined value.

That however would mean the field would be shown only after creation of the ticket (if it's the portal I don't see this as a problem).

Else, you would need an app from the marketplace (or build your own :P).

This might be helpful - an app which has the functionality you're looking for.

https://scriptrunner.adaptavist.com/latest/jira/behaviours-servicedesk.html

Cheers