I'm an Admin but can't archive a ticket. How to?

Question

Hi!

I'm a site admin and admin for my product. It's cloud based Jira.

I need to archive tickets from a project (we have over 6k), but I don't see that option when I open the ticket, or when I try to bulk do it.

I couldn't find any documentation on how to get that option to display.

EDIT:

I found this article https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html, but when I try to follow the steps, the Archive action is not there. I tried going to Permission Schemes and Issue screens, and I don't see an option to add it. I have no idea how to make the archive action available for my project

Thanks!

Julie d_Antin _Elements__bsgnak · Answer

The article mentions the functionality is available for Data Center only, and since you're on Cloud, that must be the reason you don't have the option.

Yezz A. · Answer

Hi Laura,

Thanks for taking the time to answer.

I mean literally archiving issues. I don't want them shown in my boards or the backlog, but I don't want to delete them for tractability purposes.

I found this article https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html, but when I try to follow the steps, the Archive action is not there. I tried going to Permission Schemes and Issue screens, and I don't see an option to add it. I have no idea how to make the archive action available for my project.

Julie d_Antin _Elements__bsgnak · Answer

Hi @Yezz A. ,

I'm going to assume you mean you have lots of open, non-resolved tickets, that you would like to close (for one reason or another). This would mean changing the resolution field, which can be done as a post-function when you move an issue from one status in a workflow for another.

For example, if you have an issue that was dealt with, you can create a post-function to change the resolution field to "Done" when you move the issue to the "Done" status. Or you if have an issue, say a bug, that can't be reproduced, you could create a post-function to change the resolution field to "Can't be reproduced" when you move the issue to the the status in your workflow you've created for this case.

I don't think you can do a bulk edit without an app.

Check out this documentiona: https://confluence.atlassian.com/jirakb/bulk-edit-resolutions-in-jira-server-321857142.html

Laura