Unable to update the "Resolved" status

Question

I am trying to add update "Resolved" status as a post function in my workflow, for tickets that have been closed. However when I go to the "Add Post Function" page, select update issue field and select "Resolution", I am unable to select "Resolved" or "Unresolved", as they do not appear in the drop-down list. There do appear to be several custom entries, but I know that the resolved and unresolved status are used on other projects.

Is this intended functionality? Or is it likely some settings have been altered on this field by an admin or something?

Nic Brough -Adaptavist- · Answer

For a classic/server project, you use the "update field" post-function to clear the resolution.  When you select "resolution"  you'll find the first option in the drop-down list of possible values is "none".  When you save the new post function, it will show as "the resolution will be cleared", rather than "resolution will be set to none" - I think this looks a bit inconsistent to us!

Next-gen projects do not expose the workflow though, they should set resolution for you behind-the-scenes.  When you are looking at a Next-gen project, you should be seeing "this is a next gen project" towards the bottom left of the admin screens (in a light-ish grey, and very small, and hence easy to miss)

Jan Dan · Answer

Im not exactly sure if its new gen or not, how can I find out?

Joe Pitt · Answer

I only user server so I don't know about cloud. Is it a new gen project? I've seen other posts about new gen projects not allowing users to set the resolution in the transition to done