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Why is our Board so slow?

Jeff Patterson_m5nck9

We have a Next-gen software project with almost 800 issues in it and our Board has been getting progressively slower and is almost unusable at this point.

It takes about 20 seconds for the board page to load. Clicking on a person to filter by that person takes about 15 seconds. We have the board grouped by Assignee and have 6 different columns (statues?)

Any advice would be greatly appreciated.

Accepted answers

Jack Brickey

800 issues on a board is quite a lot TBH. I am not saying that should equate to the sluggishness just that from a manageability perspective that seems excessive. I'm going to run a couple of test on my instance by fashioning a board that has 1k issues and will report back what I see. In the end you may have to reach out to Atlassian Support to have them investigate and possibly increase memory.

One question - is your Done column (far right) appropriately aging off old issues?

All comments

Jack Brickey

One question - is your Done column (far right) appropriately aging off old issues?

Jeff Patterson_m5nck9

Thanks @Jack Brickey ! We have added several "Done" statuses - one for each mini-project. And no, they are not aging off. All 800 issues are still visible in the various status and various assignees. Where do I configured that aging and where do they go when they age off? Thanks!

Jack Brickey

So I created a filter - resolution is empty which returns ~1500 issues in my entire instance. I created a Kanban and while a wee bit sluggish it actually works fine. Now one key difference is that this is not single project and is certainly not a NG project. While I do have a handful of NG issues in that filter they are the minority. So my theories are:

a) NG is slower for some reason (i don't really think so but...)

b) your instance needs to be inspected by Atlassian support.

Jeff Patterson_m5nck9

OK, thanks very much for the response @Jack Brickey I think I'll reach out to support to see what they suggest.

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