nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Differnet Screens based on Workflow status

Aakash Roy

I want to show a differnet screen base on workflow.

For example I have 2 screens Screen1 and Screen2 and 2 workflow status A and B . I want to display Screen1 when the ticket status is A and when I change the ticket status to B i want to display the fields present in screen2 for the same Issue Type.

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Sergio Montávez

Hi Aakash, do you mean to show a Screen while the transition is happening or after the transition when the ticket is already in Status B and you just view the ticket modal (not the transition Screen).

Aakash Roy

I am able to show the screen B on transition. But after transition on the view page , still the Screen A is visible

unknown

Wrong account

Laurens Coppens

Hi Aakash,

You can only have 1 view screen, its not possible to change the view screen based on the status of the request.

Aakash Roy

Thank You Laurens for the help.

Is it possible if I can show/hide the fields in the view screen based on ticket status ?

Laurens Coppens

No, you can't dynamically change the view screen based on status.

Empty fields are not visible on the screens.

Why would you want to hide non empty fields based on status?

Aakash Roy

I had that requirement . For example , I need to show fill and Display the field "Action taken" after the status of the ticket is changed to 'DONE' .

Anyways thanks for your help , I'll try and follow a different strategy on this.

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