Custom Fields Keep Disappearing

Question

I'm working in Jira Cloud and have created a number of custom fields for a particular project. The fields that keep disappearing are in Create Issue screens. When I create an issue the custom fields don't show until I click the "configure fields" button in the top of the create issue screen and check the boxes next to the missing fields. I have to repeat this process every time I create an issue.

I checked the field configuration and none of the missing fields are set to hidden.

Not a big deal to me, but users who aren't very familiar with Jira won't even realize that the fields are missing.

Drew Taylor · Answer

Same issue over here.  Anyone find a solve for setting the custom fields that appear on the create issue screen?  Hoping to find a way to set the fields that appear on that screen ideally at the project level.

Aman_rr9ype · Answer

From what I can recall, it retains only the last selection for the last issuetype for a particular user. It is definitely confusing at times.

Chris McGroarty_qo2bly · Answer

@Aman @Anna Cooper @Jack Brickey I'm also experiencing this same issue.  At first I thought it might be due to the fact that some of custom fields I had created were being used on multiple issue types, but I don't think that's the case since it's also happening to some fields that are unique to the primary issue type.

Has anybody found what would be a potential cause of this?