Is anyone having trouble nulling a name type field in a ticket?

Question

I have a developer and code reviewer field on a ticket I cannot null.  Every time I try to remove the resources from the ticket or when I go to the 'Edit' view on the ticket, it looks as if they will be removed, but show up again.  (This is not a required field.)

This has been occurring since Thursday, 10/24.  Originally, we thought it was an issue with one ticket, or that it was temporary.  However, we have seen it is still occurring.

Rosy Peñaloza · Answer

Has anyone had this issue?  This has still not been resolved and it's been 3 weeks.

Rosy Peñaloza · Answer

Hi Peter,

I was able to get screenshots form someone who has this access on my team.  Your help is much appreciated as this is affecting a lot of tickets and we would like a speedy resolution!

Thank you

Petter Gonçalves · Answer

Hello Rosy,

Thank you for your answers.

Analyzing the data you provided, the only possibilities that I was able to find that could explain this behavior is that:

1 - The fields are configured as required under project settings > Fields > Edit. Could you please follow the way above and take a screenshot of how your fields are configured? If you cannot access it, please ask your site administrator to do so.

2 - There's a validator in some transitions of your workflow that might be blocking you from edit it, under project settings > Workflows. However, this possibility is only applicable if you are trying to change the field when transitioning the issue.

Let me know what results you had from the suggestions above.