nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I stopped receiving email notifications abruptly

Naga Pavani

Hello there,

I have enabled email notifications option to receive all the notifications on my gmail account tied to Jira. I used to receive updates regularly until August. From August 6th, I stopped receiving any of the notifications from JIRA to my email. I have checked all my settings, tried changing my password but nothing really worked. It's really weird that I am not receiving ANY of the notifications now. Can someone please help here?

Thanks!

Accepted answers

Angélica Luz

Hi Naga,

Welcome to Atlassian Community!

I was able to check on our mail server that there was a bounce on your address on August 5 informing that the account does not exist, that's why since the date you mentioned you stopped receiving notifications.

2019-08-05T16:12:54+00:00

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed this bounce and now everything should work as expected.

Please, check if you will receive notifications and let us know if you face any issue.

Regards,
Angélica

All comments

Angélica Luz

Hi Naga,

Welcome to Atlassian Community!

2019-08-05T16:12:54+00:00

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed this bounce and now everything should work as expected.

Please, check if you will receive notifications and let us know if you face any issue.

Regards,
Angélica

Naga Pavani

Ahh that should be it. I receive notifications now. Thanks so much for the help!

Emmanuel Rasetto

Hi Angelica, I have the same problem, could you check my account please?

Thank you for reaching out to Community!

I did a bulk search for your domain and 10 email addresses were affected by the error below:

550: 550 ... / Usuario desconocido / Usuario desconhecido

Please, take your time to test and let us know if it works.

Regards,
Angélica

Emmanuel Rasetto

Hi Angelica, everything works perfect now, thank you!

Emma Liu_oil9rz

Hi Angélica,

This happened to my account as well. Can you also check for me? Much appreciated!

@Angélica Luz

Angélica Luz

Hi @Emma Liu,

Welcome to Atlassian Community!

There was a block on your email address and I removed. It should work now.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

Regards,
Angélica

Alexandre Martin

Hi Angelica, I have the same problem, could you check my account please?

Angélica Luz

Hello Alexandre,

Thanks for reaching out to Community!

I saw that you created a ticket with our support and they already removed the bounces from your email address.

If there is anything else we can help with, please let us know.

Regards,
Angélica

Dhruvesh Khiara

Hi @Angélica Luz One of our users is having the same issues can you check our domain for any bounces please.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud