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SLA and Priority relation

Tradewater Admin

I want to set different response and resolution SLA based on priority. So, is it possible to set it? and how?

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Nic Brough -Adaptavist-

Use the priority in the SLA definition - see https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

Tradewater Admin

thank you

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