nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Project avatar not showing up whatever it's set to

unknown

After migrating from server to cloud, none of my project avatars are working. They all show up as broken images regardless of whether it's a stock image or a custom uploaded one.

If I go to edit the project, this is what I see. If I click to select and choose an image, the correct image is displayed in the area below, however if I then click update and go back to edit the project I'm presented with the same broken image. This broken Image also appears in every other place it would show around the JIRA interface.

image2016-2-10 9:39:24.png

I have tried re-indexing. I have tried clearing my cache. I have tried an incognito window. I have tried another browser. Looks like something's broken to me.

Dev tools shows a 403 error;

image2016-2-10 10:21:32.png

image2016-2-10 9:39:24.png

image2016-2-10 10:21:32.png

image2016-2-10 9:38:23.png

Accepted answers

All comments

Timothy

This is something that you'll have to raise a support issue with Atlassian to fix. It should just be a path issue.

unknown

Thanks - I've sent off a support request about this.

Kağan YEĞİN

Hi; any idea or support answer,

i have same problem smile

Thank you

unknown

@Kağ;an YEĞİN I sent a support request - I'm not sure if I can link to it as it's on my personal account, but try anyway: https://support.atlassian.com/servicedesk/agent/JST/issue/JST-182033 It was fixed promptly. I'd advise you to send a support request yourself. This is the info I got back from support;

Thanks for writing in. It seems to be a caching issue. I noticed that the instance was not usable at the time so I took the opportunity to clear the plugin cache.