Is it possible to track reopened or "fix failed" tickets?

Question

I've seen multiple discussions regarding this topic, but nothing conclusive to what I am looking for.

My team is looking to track the amount of tickets that get "Reopened" or fixes that come back as "Fix Failed".  The two states kind of go hand in hand.

Regardless, none of the reports Jira provides tracks this kind of thing.  In addition, tickets that get reopened usually don't stay in that status forever.  Is there a way to still track tickets that transitioned in this particular way?

Ross LeMere · Answer

Hi @Avinash Bhagawati _Appfire_ ,

I'll try this out and let you know if it works.  Thanks!

Avinash Bhagawati _Appfire_ · Answer

Hi @Ross LeMere ,

With the help of below JQL you will be able to get the issues that are reopened during this month for project ABC and please modify the same according to your requirement.

status changed TO Reopened AFTER startOfMonth() AND project = ABC

Thanks,

Avinash