Javascript Load Error: Internet Explorer

Ngoc Tran_tpo8cp

Good Morning,

One of our users is having a problem accessing any Jira site after clearing his cache in Internet Explorer. The chain of events is below:

"I noticed that my Jira scrumboard was not displaying correctly.  By mousing over some of the links, I could see an ‘error connecting to server’-type message.  I tried to clear my temporary internet files, delete cookies, clear history, and clear download history.  Upon refreshing the browser window, I get this message:

Any help would be greatly appreciated. Thank you.

 

Tom

Kevin Johnson_3sxc8m

While using Internet Explorer, if you have problems there our current best advice is as follows:

1. open Internet Explorer
2. open the Developer tools, f12
   1. set the Browser Mode 10
   2. set the Document Mode Standards
3. open Cog/Internet options
   1. ensure the following settings are enabled
   2. Misc/Access data sources across domains
   3. Misc/Allow META_REFRESH
   4. Scripting/Active Scripting

Found this Solution across atlassian community.

Hope this helps.