Import from Confluence Cloud buildNumber=6169 (version 5.8.x or 5.9.x)

Question

I'm trying to import space from backup. The process is stopping with error at 71% (repeated couple times). The file was exported form Cloud instance 6 months which I found in 
exportDescriptor.properties file:
#Fri Apr 05 11:02:21 UTC 2019
source=cloud
buildNumber=6169
createdByVersionNumber=1000.0.0-40d5a496fa9

When process stops I can see only this error.

Please let me know if you have any suggestion what could be wrong and how to process with this import?

Marcin Bebenek · Answer

Hi Shannon,

Thank you for your response. Support helped me to progress with import. There was couple issue and one of them was https://jira.atlassian.com/browse/CLOUD-10946

Kind regards,

Marcin

Shannon S · Answer

Hello Marcin,

Welcome to Atlassian Community. It's nice to meet you.

I see that you also were able to raise a ticket with our migration support team, and they were able to assist you. In this case, there were a number of issues with your export, and the migration was done manually by our team.

Could you let me know if there are any further issues you're having importing at the moment?

Regards,

Shannon