Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT]

Question

Hi guys,

Please help! Suddenly after weeks of perfectly working fine, this morning our supportdesk email doesnt forward the emails to the Jira Helpdesk as issues anymore?

We haven't changed a thing. Why is it giving this error now? We need this to be solved asap!

Thanks in advance.

Nikola_Popovic · Answer

Hi Pavel,

I am currently on phone with your support colleague to help us solve it. We tried alot already and seems to be a rare problem.

Pavel Junek · Answer

Hi @Nikola_Popovic

Welcome to Atlasian community!

Try to look at the solution at https://community.atlassian.com/t5/Jira-Core-questions/Unable-to-add-incoming-mail-server-via-IMAP-with-Google-for/qaq-p/276312, it looks to the same problem.

Cheers!

Pavel