Hi, We are using Jira service Desk project.
We want the Jira email notification to be sent to the Service Desk team (let's say there are 4-10 service desk team) working on a Project,when an Issue is created.
Please assist.
Hi Dishal,
On the notification scheme, you should add the role in which the service desk teams is added (by default Service Desk Team). Anyway I would recommend to do a queue for them to see whenever a new ticket is added, that way the team works within Jira Service Desk rather than checking emails to see if there is something new in Jira.
Hi Hernan, Thanks for your reply and suggestion.
I do not see Notification scheme, Could you please provide the steps? We are using Next Gen Service Desk Project template and I do not see the option of creating a group / Notification scheme.
Our company needs an email to be sent to the Service Desk agents working on a particular Project, when a new Issue Ticket is created by the customer.
Sorry I couldn't get back to you sooner. The fact that you are in a next gen project is the issue here. Please check my answer for a similar case here
It looks like, the Group notification is currently NOT possible in Next Gen Project. We can switch to Classic Project Service Desk template, Can you please let me know how we can configure the Group email notification to the Service Desk Agents, when an Issue is created. Thanks.
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