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How can I deny any user to comment in a ticket?

Adrian Criado

I need to deny any user to comment when my ticket is in the status "Cerrada".

Accepted answers

Ste Wright

Hi @Adrian Criado

You can achieve this using workflow properties - to do this as a Site Admin:

Go to Settings (cog in lower left-hand corner) and select Issues
On the left-hand side select Workflows
Find your workflow and press Edit
On the Diagram view, go to the status "Cerrada" and select it, then choose Properties
In Property Key, enter "jira.permission.comment.denied" - leave Property Value blank, and press Add
Go back to your workflow and Publish it so it activates

This will stop all users from commenting for that specific status. You can set permission restrictions per user, group and roles also - see here for more details.

Ste

All comments

Manuel Bastardo Castellano

Hello @Adrian Criado you must add this to the status properties

jira.permission.comment.user = false

https://confluence.atlassian.com/jirakb/how-to-deactivate-comments-for-closed-issues-648217599.html?_ga=2.149750198.1284339571.1570385747-1574825274.1558464608

Espero te sirva, Saludos

Ste Wright

Hi @Adrian Criado

You can achieve this using workflow properties - to do this as a Site Admin:

Go to Settings (cog in lower left-hand corner) and select Issues
On the left-hand side select Workflows
Find your workflow and press Edit
On the Diagram view, go to the status "Cerrada" and select it, then choose Properties
In Property Key, enter "jira.permission.comment.denied" - leave Property Value blank, and press Add
Go back to your workflow and Publish it so it activates

This will stop all users from commenting for that specific status. You can set permission restrictions per user, group and roles also - see here for more details.

Ste

Adrian Criado

Thanks! It worked perfectly!!

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