how to create a dashboard for customers avoid showing internal only tickets ?

Question

I´m looking  to create a dashboard for customers .

I´d like to avoid sharing information with customers about tickets that we classified as "Internal use only" .

These tickets  are not accessed  ( one by one) by customers once we classified as  "Internal use only"  but they as "added" to the total amount of tickets .

Mauricio Martos · Answer

I used

level not in ("Internal Only")

instead of

level != "Internal Only"

Nic Brough -Adaptavist- · Answer

Ok, I would drop the "level !=" part of it, you do not need it.  Imagine you have 5 issues, with "internal only" set on 2 of them.

You, as an internal user (matching the rule for "internal only", which I guess is something like "group = internal users") can look at the dashboard, or search, etc and you will see results based on 5 issues.  Someone else, without "internal only" access will see results based on 3 issues.

Keep the search simple, it helps with debugging!

Mauricio Martos · Answer

Nic .

Thanks for your prompt response .

Currently the syntax I´m using is :

project = "XYZ Brasil Servicos Ltd - XYZ" AND level != "Internal Only"

despite there are many "Internal Only" tickets , I got a

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