Reopening Ticket in next-gen

Karim Joseph_ Jr_

If a ticket is moved to the far right column, it is given a resolution of "done". Moving it out of the far right column (as if to reopen the issue) does not appear to remove that "done" state. All of this is in a next-gen project. How can I change the resolution so that the ticket doesn't disappear at sprints end?

Karim Joseph_ Jr_

Paraphrasing the Atlassian Support provided solution...

In next-gen, column positions define it's limited workflow (not saying next-gen has old school Jira workflows).

Somehow, a post-function that clears the "done" resolution was removed from columns to the left of the right most position in my project. The post-function should initially be on all columns not in the right most position. After this, the post-function that clears the done resolution is only added to a column when the column is moved from the right most position.

In order to reset this post-function, each non-done column needs to be moved to the right most position, then back to its original position.