How can i get a tab in the open ticket summary screen?

himanshu thakur

Hello,

I am having a ready hard time figuring this out.

So heres what i want to be able to do:

When the ticket is assiged to a developer, i want him/her to be able to change the status to one of the following:

issue reported
correction checked in
ready for testing
fix verified
issue persists
on hold
question
not reproducible
duplicate
not a bug

IDEALLY I would like to have a tab called 'Change Status' which when clicked open a drop down list with those values. When the status has changed, i would like that appear in the activity stream and would like it to send out emails to everyone who is a watcher for that ticket?

I would really really really appreciate it if someone could help me out with this.

thanks!

Nic Brough -Adaptavist-

Most of this is built into Jira, but you need to approach it from a different angle. You have a list of status here, which is the core of a Jira "workflow". To move between status, you create transitions between these status. You don't just set a status, it's not a field, it's an indication of where the issue is in a workflow.

So, to answer your question, you can't really do this because Jira is more workflow driven than arbitrary-data driven. You need to define transitions between all your status and then get your users to use the workflow. You can include the assignee field on transition screens if you want.

You could, of course, have a custom field, on it's own tab, with a simple list of your status, but it would have nothing to do with the Jira workflow and the Jira status would still reflect the workflow status of the issue.

I'd also take a look at your list of status - a good chunk of it feels like a process flow, but "question" is more of a type of issue, and the last three look more like outcomes than status.