service desk request participants

Question

Good Morning,

It's possible (and how) that a request participants can view the ticket created by another user ?

Jira Service Desk Cloud

Regards

jorge_4yqeip · Answer

Hi Matthias,

thanks for you response.

However, it is not working . When the user uses the link that is sent in the mail , you get an error message :

image2016-9-19 14:44:17.png

image2016-9-19 14:44:8.png

image2016-9-19 14:44:17.png

Matthias Gaiser _K15t_ · Answer

Hi Jorge,

it is possible. For details on how to do it, see this documentation from Atlassian.

Matthias.