Can't install Gantt Cloud

Question

When I click install and then accept access to the JIRA components that it needs I get a red error bar that says

"Problem accessing add-on file at Gantt Cloud."

Is this a general issue that needs to be fixed or is there something I need to do with my JIRA cloud account to allow it to install?

Thank you

Justin Stevens · Answer

Thanks Adrian.  I have contacted them.  Still no response from them.  I guess they aren't the fastest.  I've tried re-indexing and everything but it looks like I can't install any add ons from the marketplace.  I've tried to update the UPM but that is locked so it won't let me.  I figured it might be an issue with that since some other posters posted similar problems with different add ons.  Thanks for your help.

Adrian Wieczorek · Answer

Hi Justin,

Please contact Atlassian Support directly as it looks like an issue with your Jira Cloud instance that can be resolved only by them.

Justin Stevens · Answer

I get a "Failed to install add-on plugin.8422232253978390959.atlassian-connect.json" it created a group and a user but nothing else.  What am I doing wrong?