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Sprint board not visible for user

Mirco Stickan

I am a JIRA Administrator and one of my colleagues can't see the current sprint board. He has access to the Project and can see and edit all his tickets. If he wants to see the current sprint in the /rapidBoard URL the site is loading infinitely.

How can I change his access rights to make him see the board?

thanks in advance and best regards,

Mirco

Accepted answers

All comments

Randy_dyxb6i

Check the permissions of the issue query that powers the board under your board configuration.

Mirco Stickan

The permission is set to "all users that can browse the project". The colleague is able to browse the project. Only the board isn't visible for him. Any workarounds for that?

Randy_dyxb6i

Are you checking the filter permissions (not project permissions)? Run the filter, click details at the top, click edit permissions, select under shares at the bottom of the dialog: Project -> <YOUR PROJECT>. Click add. Click OK.

Mirco Stickan

Hi Randy,

yeah, that's what I already did. Is there any chance that another missing permission leads to this strange behavior?

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