Jira won't find anybody when adding permissions

Jim Strange_uuicuk

So I'm a site admin on our Jira cloud instance. There's nothing I can't do, on any project.

Or so I thought. Because today, I created a new project, and when I went to allocate permissions in the project settings, Jira is refusing to match any users or groups. I've been through every letter of the alphabet and it keeps telling me that "we can't find that person on {company}.atlassian.net."

So I went to some other projects, and I'm getting the same results. Other admins in my organisation can do this just fine, it's just me for some reason.

Can anybody offer a clue as to what's wrong?

John Funk

Hey Jim,

My first thought is that being a site admin is not the same as being a Jira Admin or Systems Admin. Site admin lets you add people to groups and generally manage users and groups - but not alter schemes, like the permission scheme. 

Also, not exactly sure what you mean when you say allocate permission in the project settings - are you doing it with the People option? Or with the Permission Scheme? 

In the Permission scheme - who has privileges to Browse Project?