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copy a comment from the parent to sub task

Jai Vijay

I have two projects Project A and Project B. When I receive a comment in a Project A from the customer that comment needs to be copied to its linked issue which is in project B. Can someone help me to automate this?

Accepted answers

Fran Garcia

I've been doing that with automation for jira.

All comments

Fran Garcia

I've been doing that with automation for jira.

Jai Vijay

@Fran Garcia

Thanks for the response. Could you please explain me how that can be made..

Fran Garcia

of course:

I explain and translate every step:

WHEN... issue is commented (you could add a previous JQL filter if you don't want this to happen to every comment in the project)
If happens: (in my case i have to check the kind of link and some data about the linked issue)
1. there are linked issues of the type
2. Those issues fit to some JQL
For linked issues
add comment to the linked issue (i check again first some data of the linked issue)

And that's all

Jai Vijay

Hi @Fran Garcia

Thanks for the help. But I have an issue since my parent issue and linked issue belongs to a different project I am not able to execute this rule as the rule I created is getting applied only for the parent issue. When the rule is executed it ignores the condition. Hence I am getting the comments copied. Could you please help me out on this. Thanks in advance

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