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Integrating Jira Service desk with Slack for approver

Sunny Nepal

Hi,

We are looking for a way to integrate our Jira service desk projects with Slack for the approval process. The idea is to have an approver in Slack to approve a request in Jira.

We have a channel in Slack with all the managers if a requester is making a request in Slack and needs approval from the manager, it should redirect the message/webhook to Slack (with the ticket requester/Message header), once approved in Slack, it should update the Jira ticket as well.

Can I use any custom (third party) app in Jira to get this to work ? or Use any kind of webhooks to make this integration to work?

Accepted answers

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Trevor Thompson

Hey @Sunny Nepal ,

Unfortunately right now, from Atlassian, there is no way to do this.

However we're currently working on a Jira Service Desk + Slack integration that sounds like it has some features you might be interested in. Would you be interested in being a part of our Early Access Program for this? I'd be happy to add you to the list and have your feedback be a part of how we build it

Thanks!
Trevor Thompson
Product Manager, Product Integrations

Sunny Nepal

Yes, please !! That would be awesome !!

Charles Perrot-Minot

HI! Any news here?

Cody Goodermote_wznkmc

@Trevor Thompson can I get early access to this as well?

Stuart Capel - London

@Sunny Nepal not sure if you found a way to meet this requirement? You can do it using Jira automation and a webhook now, I've set it up for a company I work with

Todd Libet_ebuo4t

@Stuart Capel - London can you give some more info on how you did this? Just making sure we are talking about the same thing:

Current Status:

A JSD issue comes in
Issue transitions to a status that requires approval
approver is added
Approver receives email asking for approval
Email takes approver to JSD
Approver can approve/deny

Proposed:

A JSD issues comes in
Issue transitions to a status that requires approval
Approver is added
Approver receives Slack message with issue details
Approver can approve/deny in the Slack message

Any help is appreciated!

Stuart Capel - London

Hi @Todd Libet

My implementation was actually a link to the ticket in a slack message sent via a webhook when a certain request type was raised.

I'm pretty sure you can put an approve button in the slack message but I never got round to it.

Ivan Toropitsin

I've checked API about a 3 month ago and there was no calls which might approve / deny request. So for me it's also only the link to the ticket.

As a potential workaround it might be a call which will change the status to the specific one (in progress / deny for example).

Adam Dancaster

Is there an update on this? I'm hoping these features are in production!

Richard Herrada_hif9q3

Putting @Jordi Garcia 's answer as it's own thread so it can be upvoted and so this question can be marked as solved.

This is now available through the Jira Assist slack integration. More information at https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings/#Disable-request-approvals

Personally I was able to use this and am seeing it work correctly. Here is how it seems to be working:

Trigger: someone submitted a request that requires an approval.

Action: this will send a slack notification to the person who needs to approve the request and will give them the ability to approve/decline and comment to that a request via slack.

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