Auto create a ticket/issue

Question

Hello

We are working on buying Jira license to manage support tickets/issues received from our clients. So here is the thing:

One of our clients is sending us support tickets in form of email, so the question is:

Is there a way to auto create/add a ticket on Jira for each email sent to us?

Meaning that once we receive the email, we need a ticket to be opened automatically instead of creating it one by one.

Regards

Nic Brough -Adaptavist- · Answer

If you have service desk, see https://confluence.atlassian.com/servicedeskserver/managing-the-email-channel-939926306.html

If you do not, then see https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Joe Pitt · Answer

Yes. JIRA supports creating issues from emails. I suggest you do a search for 'JIRA creating issues from email' and review the documentation.