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Email not received to repoter

Ram Narayan Mishra

From last few days, email notification is not working for us. Earlier team manager, team member and reporter received all email related to work log, work progress but now its not working. Please guide to resolve this problem

Regards

Ram

Accepted answers

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Kurt Klinner

@Ram Narayan Mishra

Hi Ram

welcome to the community.

Did you check the jira log files for mail related messages?

Did you check that the configured mail server is reachable and functional?

Cheers

Kurt

PVS

Hi @Ram Narayan Mishra

you can even change the jira settings for user to receive emails on their own changes even if don't opt for it, settings>system>default user preference>Edit

by default everyone will be able to receive notification

Notify users of their own changes :YES

Thanks ,

PVS

Ram Narayan Mishra

Thanks for your response. I have the settings as per your suggestion still my reporter is not receiving emails regarding work log or any status change

Regards

Ram Narayan Mishra

PVS

Hi @Ram Narayan Mishra This is Cloud I think . U Want The Every Status Notification for Reporter And Assignee ?

Ram Narayan Mishra

yes

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