Trouble setting up email for Jira Service Desk

CCG Marketing Team

Hi,

First time using the product - I'm trialing the cloud version of the Jira Service Desk and I'm having trouble setting up email the way the business would like.

 

What I'm looking to achieve is to have emails come into the service desk with the email address as the reporter.

 

Having a look at the options in the Mail Handler, I can see the option to set a default reporter - which is not what I need to achieve or the option to create users. Will the option to create users contribute to the amount of user licenses we need i.e more $$? or is there something I'm missing?

Jack Brickey

If I understand you inquiry this is indeed how it works. That is, you setup a custom email or use the provided atlassian email. This email is used by your customers to submit tickets as an alternative to the Portal. Your customer’s email will resolve into their user name as the reporter.