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create task from email in Jira

George Tsitsis

Hi,

Currently we use Cloud Jira Service Desk for our ticketing system.
Our customers create the tickets by email.

Now I want to create a task management project, where our customers will create the tasks by sending emails. Is there such option in any Jira template?

BR
George

Accepted answers

Jack Brickey

You can certainly create issue within any Jira project by setting up an incoming email handler. Go to Jira settings > System > incoming email

All comments

Jack Brickey

You can certainly create issue within any Jira project by setting up an incoming email handler. Go to Jira settings > System > incoming email

George Tsitsis

Thanks for your reply Jack.

I tried that, using an atlassian email account and our company email account.
None of it worked; do you know if anything more in terms of configuration is needed?

BR
George

Jack Brickey

pulling the discussion back into this thread....

I will NMI to assist. Here are some screenshots of how I have this set up. What mail server are you using?

incoming mail.jpg

incoming mail1.jpg

George Tsitsis

Hi Jack,

I had a configuration issue, your screenshots helped me to identify that.

I ran a test and a task was created.

Thanks a lot for your help

BR
George

Jack Brickey

glad to assist!

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