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Not able to add Jira to Microsoft Teams tab

Jonathan Lee_n2jk0j

Hello,

When I try to add Jira to our Microsoft Teams site tab, I am getting following error message. Please advise what to do to resolve this issue. Thanks,

{"error": "Add-on 'microsoft-teams' disallowed to impersonate the user because 'no valid active user exists'"}

Jonathan

Accepted answers

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Petter Gonçalves

Hello Jonathan,

Thank you for reaching out.

The error you are facing seems to be a problem related to the Microsoft teams application, however, I was able to find the following article where a user reported the same problem as you.

Can you please try the solution suggested and let us know if it worked for you? These are the steps:

- create a jira user inside of jira.

- For teams, click the elipses next to the team name, select manage, choose the apps tab, and select jira.

click open, and then setup a bot or the jira app tab.

Let me know how it goes.

Ira Hoffman

I'm having the same issue.

Create what jira user? Any user? I also don't have an open option after selecting JIRA in the Teams management, apps tab. ..

Thanks!

Jonathan Lee_n2jk0j

It still does not work.

tkorba

I'm having the same issue as well. Any ideas?

Micah Harley

After chatting with SoftServe Support (the vendor for the JIRA Cloud Teams app as well as the Teams for JIRA add-on), this issue was resolved for us by uninstalling the JIRA add-on then reinstalling it. I had to do this for the Teams for Confluence add-on as well to resolve a similar auth issue in Teams.

Udo Bange

Uninstalling and reinstalling does the trick

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