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Not working as expected GET rest/servicedeskapi/request?requestStatus=OPEN_REQUESTS

Paolo Di Bello

If I try to make a request to this endpoint:

GET rest/servicedeskapi/request?requestStatus=OPEN_REQUESTS

I get both open and closed requests and when I try to make a request to this other endpoint

GET rest/servicedeskapi/request?requestStatus=CLOSED_REQUESTS

I don't get any request.

In the other hand making a jql request to see if it's open or closed works perfectly.

I need something that works with different workflows.

Accepted answers

Mohamed Adel

To Summarize

The problem is that you need to update the resolution field for all closed issues if you have scriptrunner then it is easy task as there is a built-in function to update the resolution based on filter.

if you don't have it you can update it by following the instruction here: HowTo: Bulk Edit Resolution

Note : You need to be sure that your workflow allow you to edit the closed issues.

you can do so by delete "jira.issue.editable" property from Closed transition. please follow the steps here How do I edit closed issues?

All comments

Mohamed Adel

@Paolo Di Bello

as per JIRA service Desk API

CLOSED_REQUESTS - Only return customer requests that are resolved.
OPEN_REQUESTS - Only return customer requests that are unresolved.
ALL_REQUESTS - Returns customer requests that are either resolved or unresolved.

try to the same name "CLOSED_REQUESTS" in your second query and let's see the results

Paolo Di Bello

Actually it was CLOSED_REQUESTS. I left out the _REQUESTS but it was correct in my code when I tested it.

Paolo Di Bello

That's my workflow.

Screenshot from 2019-09-20 17-34-08.png

Mohamed Adel

Then can you please confirm the resolution for the closed issues.
If the resolution is “unresolved” the issue will be considered not resolved

Mohamed Adel

To Summarize

if you don't have it you can update it by following the instruction here: HowTo: Bulk Edit Resolution

Note : You need to be sure that your workflow allow you to edit the closed issues.

you can do so by delete "jira.issue.editable" property from Closed transition. please follow the steps here How do I edit closed issues?

Paolo Di Bello

Here I can set which resolution I want as default.

Screenshot from 2019-09-26 16-15-17.png

Select the Jira icon > Jira settings > Issues.
Under ISSUE ATTRIBUTES, select transitions.
Select on Default in the Actions Column to set Resolution as Default

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