Good Day I am trying to assign a user to an open issue but they don't appear under assignee. The user has application access but has yet to log into Jira.
Just check whether that user has Assignable permission on the project. Look at permission scheme for "Assignable User" and add the user to the role on the project which has mapped with this permission. I don't think it has anything to do with login.
HelloWell, so that you can assign a task to a user, he must be logged in at least once, before that, his account is not active and the Jira does not allow you to select such users for tasks or filtering
If he hasn't logged in even once - he does not even count as an active user as of now so there is no way he would appear anywhere inside JIRA.
MAKE THE USER LOGIN TO JIRA ONCE
The user has never logged in - so the user id is yet to be counted as an active user under JIRA license. So no matter what Andries does - the user id will not be listed anywhere inside JIRA.
I have added the Group as above but it still does not work. Any other idea's or am I doing it in the wrong place?
Andres - please make the user login to JIRA at least one time .
Make sure that Assignable Users permission is granted within the project for your user whether it's Single User or Group Level and make sure that if a user within the group or single user permissions still does not show up as part of the assignee dropdown, enable JIRA Service Desk as part of his/her application groups when managing the user from User Management.
BR
Luke Brincat (NOVUM Bank Limited)
It looks like you're new here. Sign in or register to get started.
