Can I update a customer field based on a keyword in a comment?

Question

Hello,

I have a customer field (eg. customer reference number) and the value is not known until it´s added as a comment. My quesion would be if I could set up automatization ( I have the Automatization plug-in added) or any rule for it that as soon as this value added to a comment, it would be copied and added as a value to the customer field (as customer reference number). The comments are received via e-mail via E-Mail this issue. I´m using Jira Service Desk Server.

I appreciate your help!

Jack Brickey · Answer

I use the same addon and had a quick look at being able to assess contents of comments but was not able to immediately figure it out. May not be supported but for some reason I recall seeing this. I would recommend reaching out to Codebarrel support directly an inquire about this or review their documentation.

Daniel F · Answer

I´ve Automatization for Jira addon.

Jack Brickey · Answer

Which Automation addon? You will need to look at the documentation for the addon you have. I know that Automation for Jira has a function for parsing comments.