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When a Jira ticket/issue is created via email, no notification is sent to the reporter (Jira Cloud)

unknown

I set up Jira ticket creation (Jira Cloud) via email.

The notification is set to send an email to the reporter but no email is sent. I used the notification helper and it shows an email should be sent.

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Shawn Masters

Is the reporter receiving any mail from Jira at all?

90% of the time I encounter an "email complaint" about Jira its usually the Users Email client that was causing the problem, not the mail handler.

unknown

I've tried with several reporters using various clients.

Shawn Masters

Are you using the Service Desk or Jira Software?

unknown

Jira Software.

Thanks

unknown

Turns out it was related to the personal notify me of my own changes setting.

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