Done is not "Done"

Question

My workflow shows the defect is done

But the resolution shows unresolved

I am using the same status Done in multiple projects and sometime it causes this issue and then solved by it self (strange)

Infact, I used the "Done" status in this project and the issues with the Done status with a different workflow shows resolution as resolved.

Thank you,

Tawhid

Check screenshot

unknown · Answer

Hello Tawhid,

please either set the resolution via post function during the transition to Done or add a Screen to the Transition which includes the Resolution field.

Have a look at this documentation: https://confluence.atlassian.com/adminjiracloud/working-with-workflows-776636540.html (Section "Setting the resolution field").

Regards
Tobias

Johan Soetens _Dumblefy_ · Answer

Hello Tawhid,

the transition to Done in the broken workflows will not have a Post Function that sets the Resolution.

Jira KB - Resolutions are not set