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Service Desk: How do I change the from email in notification message?

Michał Pawełczuk

Hi,

I integrated Service Desk with my custom email account. All works fine, except I do not know how can I change the email sender (from) to my custom email address.

When I receive the email the sender is someting like: jira@myappname.atlassian.net. I need to change it to my custom email address that I setup.

This is blocker to me.

Accepted answers

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Rakesh Kumar_idhtyk

I believe you are asking this for JSD cloud. From address for outgoing mails cannot be changed in jira cloud instances. There are several discussions on this topic. Please follow below link for one of it.

https://community.atlassian.com/t5/Jira-questions/How-change-email-address-of-outgoing-emails-in-JSD-Cloud/qaq-p/848308

Regards,
Rakesh

Michał Pawełczuk

I see it is not possible at this point.

It questions whole Service Desk for my company then.

Is it possible in self managed deployment then (not cloud version)?

Angélica Luz

Hi @Michał Pawełczuk,

Welcome to Atlassian Community!
For Jira Service Desk it's possible to change the "From" notifications, this is called Project email.

First, you need to create an organization and then verify a domain. After that, you will be able to change the email on Project settings > Notifications.

You can find the details on the documentation below:

- Set up an Atlassian organization
- Verify a domain for your organization
- Configuring Jira Cloud to send emails on behalf of your domain

Regards,
Angélica

Michał Pawełczuk

Hi Angelica,

Thank you for your replay.

i am testing this solution and will let you know.

Regards

Michał Pawełczuk

Hi,

i took all the steps.

Could you guide me how to setup 'Project Email Address'? I have no idea how to do it.

The instructions end on verifying the DNS configuration. The verification is successfull. But it still does not work. Should I change some option somewhere in Service Desk? I tried to follow https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html#Configuringemailnotifications-emailaddress but I can not see options metioned in the insttructions (Projects > Settings > Summary > Notifications ...).

Please help.

Thanks,

Michał Pawełczuk

Hi,

Any update on my problem? My evaluation period ends soon, without resolving that issue I will be forced to look for other products?

Thank you very much in advance.

P.S. I am writing here because I did not find any better communication channel.

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