Bread Crumbs bar and Edit bar missing on page

Avinash Vellala

Hi there,

 

One of our user is having this issue where the Bread crumbs and the Edit bar on top right is missing. They appear when the user exits the browser (Chrome) and relogins. But once the page user goes in edit mode and exits  the bread crumbs and edit bar disappears. This is happening for this user and not on other users on same permissions.

After relogin they disappear

Even the Comments section disappears.

 

I have tried clearing the browser cache but didn't work.

 

Thanks,

Avinash

Shannon S

Avinash,

Thank you for letting us know about this.

There's a bug at the moment that sounds similar to the issue your user is having:

• CONFCLOUD-67879 Missing header in published pages

Your workaround is to clear temporary data:

If you're on Chrome, you can follow the steps below:

1. Access one of the pages on Confluence where you noticed the problem;

2. Go to the browser's menu and select View -> Developer -> * Developer Tools*

3. Open the Application tab and select * Clear Storage* on the left;

4. Hit the Clear Site Data button;

If your user continues to have the issue after immediately clearing temporary data, I'd like to know more about the issue. Has your user tried this in Incognito mode as well? Does the issue only occur in Chrome, or also in other browsers?

I would also recommend disabling all add-ons in Chrome and see if the problem persists.

Lastly, you could check using the Developer Tools in Chrome to see if anything is blocking it or causing issues with that section loading.

Regards,

Shannon