How to export JIRA data - Migrating to FreshDesk

Question

We are utilizing JIRA Cloud and will be migrating off of JIRA and onto FreshDesk.  I have 1,000 Projects, tens of thousands of issues and data from the last 9-10 years.

What are our options to extraction methods are available to us?  Has anyone navigated this before?

Thank you for any input and guidance!

Gabe Kressel · Answer

Hi! The best way to migrate from Jira to FreshDesk without losing important data is a 3rd-party app, e.g. Skyvia. Automating this process, you simplify the data export process and ensure error-free data transmission.

Please, find more details about Jira Freshdesk integration here: https://skyvia.com/data-integration/integrate-freshdesk-jira

unknown · Answer

Hi from Help Desk Migration team!
It’s a pity I didn’t find this question when you needed the answer. As of today, our solution can also export projects from Jira Cloud to any supported help desk, including Freshdesk.

You can easily move all your core records, including comments and attachments, as well as issues, notes, and more. No CSV files involved :)

There’s a free trial available for you to test out the tool and see how your Jira Software to Freshdesk data migration will go.

P.S. I see that Petter referred us as a Freshworks app. We aren’t, however, we are an official Freshworks partner, and you’ll be making the right choice if you trust your data migration to Help Desk Migration.

Hope this helps anyone.

Petter Gonçalves · Answer

Hello Jacqy,

Thank you for the information provided.

About the first option, you can easily bulk move your issues to a Service Desk project, although I understand that this would be more work to be performed and you would need to sign-up for the JIRA SD Application.

About the second option I provided (Using CSV), you should be able to export your comments and your attachments (Using a direct link from the directory where they are placed). Also, you can change the parameter to export more than 1000 issues, as explained in this article:

Export More than 1000 Issues to Excel from Issue Navigator in JIRA Cloud

The only thing that you would lose with CSV migration would be the history itself.

If that's still a blocker for you, you still have the REST API option. :)