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Hiding projects in Jira Service Desk customer portal - Cloud instance

Dean Mullarkey

Hi there,

I was wondering did anyone have any ideas on how to hide the project links on the customer portal.. I have tried system settings and removing the Customer portal from 'Browse Projects' which in turn generated an error message:

Any help/insight is greatly appreciated.

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Jack Brickey

Dean,

what project links are you referring to? Can you share an image of what you are seeing that you wish to hide?

Dean Mullarkey

projects hide.PNG I have circled in black, they are the different projects we support and I'd like to make those hidden on our landing page.

Jack Brickey

they will only be viewable by Customers of the given project. So if you don't want a customer to see these then you need to remove the customer from the each project.

Dean Mullarkey

I have tried that on each project and it returns the following error:

It also lead to more problems such as the inability of unregistered customers to create cases etc, was wondering if there was a way to simply hide them.

robert Mugabuhamye

hello @Dean Mullarkey
You will have to put back the customer portal in the permission scheme. this is what is causing the error.

what you are looking for is this option:

robert Mugabuhamye

then, of course, you have to add your customer to the service desk customers role of the projects you want them to see.

Regards

Dean Mullarkey

Hi Robert, we would like customers to be able to create requests without being added to the project. We just wanted to simply hide the links off our customer portal page.

Jayna Fey

Hey all - I'm looking into a similar issue and my customer permissions look different. Does anyone know if Jira has removed the above functionality since this post?

Eastern_Standard_Support_-_Customer_permissions_-_Service_project_-_Jira.png

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