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Error: "We couldn't save your changes" while tracking time in kanban board.

Alexander Weber_9q786q

I created a issue, changed the description and tracked time without any problems. But if I try to track time again I get the following error:

We couldn't save your changes

Check your connection, then give it another try.

I can still click and open everything, but even after a relog it still doesn't work.

Not so great first experience with Jira so far.

Accepted answers

All comments

Tuncay Senturk _Snapbytes_

Hi @Alexander Weber

Welcome to the community.

I see that you're having a bad experience with Jira but I can assure that it should not be a big deal.

It can be about anything, but the evil is in details. Have a look at application logs. See atlassian-jira.log file under INSTALLATION_FOLDER/logs directory.

There should be something related to this issue.

Sorry, I could not help lot, but this is very generic error message and it can depend on anything.

Best

Tuncay

Tim Evans_90wdk6

I am getting the same error editing Time Spend or Time Remaining after the issues are created. The tasks being edited have no existing time tracking information recorded.

Jira cloud

Issue type Bug

The error has nothing to do with the connection, everything in Jira is working fine. It's specific to editing these properties.

Sili Zhao

Hi Tim,

I am having the same problems now. May I ask if you manage to find the cause?

Thanks!

puneet.p

Hi @Tuncay Senturk _Snapbytes_

I'm getting the same error while using Jira cloud and I'm 100% sure, this issue is not at all related to the internet connection. I can do everything else using Jira but when I try to edit time using the 'Time tracking' functionality, it throws this error message. I'm sure this is a bug in Jira, which needs to be fixed.

Thanks,

Puneet

Sean MacPherson

Hi guys,

I was also seeing this issue when trying to just input the `Time remaining` for issues. What fixed it for me was to put a non-zero amount of time in the `Time spent` field as well. Not sure if this will also fix it for you guys, too but thought I'd put it here anyways!

It would be helpful if the error message says something about that instead of the red herring about connection. Thanks!

Kevin Grixti_4jpvq5

I am also having the same issue, using JIRA cloud.

It seems the problem is only with 1 specific project since the remaining projects worked fine.

Kevin Grixti_4jpvq5

Ok, I found out what the problem is and possible solution.

It seems that the error message is generic therefore everyone gets the same error but it could be different scenarios. BUT you can see exactly what the issue is if you go in the inspect the element and check the network tab, and see what the real error from there.

If it helps Atlassian is already aware of this:

https://jira.atlassian.com/browse/JRACLOUD-72272

Allam Castillo_r0oa5r

Hello everyone. I am working on a Cloud instance and I got the same error message while trying to delete an issue.

2024-05-09 15_46_46-Clipboard.png

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