We utilize Automation for Jira rather extensively, primarily as a tool to alert various teams/users in Slack of tickets that matter to them when they have been created/moved/updated. The Slack messages often include the description or last comment.
With the recent GDPR changes for cloud, any @mentions that are used now appear as the accountid within Slack. We recently found the jsonEncode property which took care of translating certain characters that were causing errors in the automation... is there any such thing for translating accountid's back into display names? Especially when embedded within comments? The stock Jira notifications are able to do this - hoping there's a solution being developed, or maybe it already exists but I haven't found it yet?
